These terms apply to every project NS Web Studio takes on. They’re written to be read rather than skimmed, because the point of them is that you know what you’re agreeing to before you pay, not after something goes wrong.

Each individual project also has a written proposal. Where the proposal and these terms differ, the proposal wins — it’s specific to your project and these are general.

1. Proposals and scope

Every project starts with a written proposal setting out the scope, the fixed price, the milestones and what is not included. A project begins when you accept that proposal in writing and the deposit clears. Nothing said before that point is binding on either of us.

Prices published on this website are fixed for the scope described on the relevant page. Work outside that scope is quoted separately and never started without your written agreement first.

2. Payment

• 50% on acceptance of the proposal, before work begins
• 50% on the day the site goes live

Invoicing and payment processing are securely handled through an authorized registered partner entity in Greece. Prices are in euros and exclude VAT. Applicable VAT will be calculated and clearly stated on the final invoice depending on your location and business status (e.g., EU reverse-charge mechanism for valid B2B transactions).

Invoices are due within 7 days. Monthly plans are billed monthly in advance and can be cancelled with 30 days’ notice.

3. Timelines and your content

The timelines quoted on this website and in your proposal are in working days. They begin the day after both of these have happened: your deposit has cleared, and the content listed in your content checklist is in my hands.

If content arrives in stages, the timeline pauses until it’s complete. This isn’t a penalty — it’s the only way a short timeline can be honest. You’ll receive an exact list of what’s needed before you pay anything.

If I miss an agreed date for reasons that are mine, I’ll tell you as soon as I know and we’ll agree a new one.

4. Revisions and changes

Two rounds of revisions are included on the design, applied at the homepage stage before the rest of the site is built. A round means one consolidated set of feedback, not an open-ended sequence of individual requests.

Changes that fall outside the agreed scope — new pages, new features, a change of direction after the design has been signed off — are quoted separately at a fixed hourly rate of €60 or as a fixed price, whichever suits the task. You’ll always see the number before I start.

5. Ownership and intellectual property

On receipt of the final payment, full ownership of the delivered website transfers to you: the design, the custom code written for your project, and the content produced for it. You also hold the domain and hosting accounts in your own name from the start.

Before final payment, all rights remain with NS Web Studio.

Two things sit outside that transfer. Open-source components (WordPress, plugins, libraries) remain under their own licences, which is normal and doesn’t restrict your use. And I retain the right to describe the project in a portfolio and to show screenshots of it — unless you tell me in writing that you’d rather I didn’t, which is always fine and never affects the price.

You confirm that any text, images and logos you supply are yours to use. If a third-party claim arises from material you provided, that’s your responsibility.

6. Third-party services

Projects rely on services I don’t control — hosting, domain registrars, payment gateways, plugin developers. I choose them carefully and configure them properly, but their availability, pricing and terms are theirs, not mine.

If a project needs a paid commercial plugin or licence, I’ll tell you the cost before using it, never afterwards.

7. After launch

Every project includes 30 days after launch during which anything not working as specified is fixed free of charge. Growth and Commerce projects include three months.

That covers defects. It doesn’t cover new requests, content changes or things that break because someone else edited the site. WordPress, plugins and hosting all need ongoing maintenance after handover. That’s either your responsibility or a care plan, and it’s genuinely your choice — plenty of clients handle it themselves.

8. Cancellation

You can cancel a project at any time in writing. The deposit covers work already carried out and isn’t refundable once work has started. If you cancel after the design stage, you will be invoiced an amount proportionate to work completed.

I may end a project if agreed payments aren’t made, if the content needed to continue isn’t supplied within 7 days of a written reminder, or if I’m asked to do something unlawful or damaging. In that case you keep everything completed and paid for up to that point.

9. What I’m responsible for

I’m responsible for delivering the work described in your proposal, to a professional standard, on the agreed terms. Where something I’ve delivered is defective, I’ll fix it.

I can’t be held responsible for lost profits, lost business or indirect losses, and my total liability for any project is limited to the amount you paid for that project.

Specifically, and this matters: I don’t guarantee search rankings, traffic volumes, enquiry numbers or revenue. Nobody can, because those depend on Google’s systems, your market and your competitors — none of which anyone outside those organisations controls. What I guarantee is the work itself: documented, measurable and done to the standard described.

Nothing here limits liability that can’t be limited by law.

10. Governing law

These terms are governed by Greek law and the law of the European Union. Disputes fall under the jurisdiction of the courts of Athens, Greece.

Before anything reaches that stage, write to me. Almost everything that goes wrong in this line of work is a misunderstanding about scope, and almost all of those are fixable with an email.